Why You Should Attend This Course:

Knowledge is the full utilization of information and data, coupled with the potential of people's skills, competencies, ideas, intuitions, commitments and motivations.

In today's economy, knowledge is people, money, leverage, learning, flexibility, power, and competitive advantage. Knowledge is more relevant to sustained business than capital, labor or land. Nevertheless, it remains the most neglected asset. It is more than justified true belief and is essential for action, performance and adaptation. Knowledge provides the ability to respond to novel situations.

Learning Outcomes:

On completion of this course, participants will be able to:

• Understand the importance of KM
• Play a major role in shaping the requirements for your departments
• Differentiate the various types of knowledge
• Assist your organisation in knowledge preservation
• Enhance organization’s competitiveness
• Help in staff retention

Course Outline:

• Definition of Knowledge
• Who owns the knowledge anyway? Company or individual?
• Challenges of Knowledge
• What is Knowledge Management?
• Why should we apply Knowledge Management?
• Case Study: Smart Companies – how do they handle KM?
  • codification
  • personalization
  • roles of technology
  • roles of system
• Step by step guide to Knowledge Management
• Types of Knowledge
  • explicit
  • tacit
• Principles of Knowledge Management
  • Preparing - learn before doing
  • Execution - learn while doing
  • Monitoring & Evaluation - learn after doing
• Can you withstand the loss of knowledgeable people or will you be in panic mode?
• Knowledge Preservation - how to prevent loss of knowledge?
  • the flexibility chart
  • the “manual”
  • the systemization of Knowledge Management to achieve perpetuation
• Relationship between Knowledge Management, Succession Planning, and Talent Management
• The Learning Organization - why organization has high mortality rate and what to do about this?
• The breathing, living company - making it sustainable

Who Will Benefit?

Specially designed for all leaders, managers, heads of department, executives, officers, engineers, supervisors and anyone who is interested in understanding and learning Knowledge Management.

Trainer's Profile:

Andrew Cheah has been a trainer and management consultant since 1991, specialising in the areas of performance management, productivity improvement, behavioral change, and leadership. Andrew has trained clients from such diverse industries as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of which winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Dr. Mahathir.

Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc. Andrew has an MBA degree qualification with the University of Portsmouth, UK. His experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York), in addition to being a qualified ISO 9000 assessor.