Introduction
This course equips participants with the skills and strategies to give and receive feedback effectively in a professional setting. It focuses on building a culture of open communication, using constructive language, and delivering feedback that drives growth, accountability, and performance improvement. This course is especially relevant for supervisors, team leads, and department heads who want to refresh and elevate their mentoring approach in today’s evolving workplace, helping you build stronger relationships and foster a more productive work environment.
Learning Outcomes
Learning Outcomes - Learn how to deliver feedback that is clear, respectful, and actionable
- Improve team communication, trust, and collaboration
- Gain confidence in handling difficult conversations with empathy and professionalism
- Enhance personal and professional development through effective feedback practices
Course Outline
Course Outline 1. Master Feedback Techniques
- Learn various methods for giving and receiving constructive feedback
- Understand how to tailor feedback to different personalities and contexts
- Identify and overcome barriers to active listening
2. Enhance Mentoring Skills
- Apply strategic mentoring frameworks in professional settings
- Recognise limitations and strengths in mentoring relationships
- Build trust and rapport with mentees across digital and in-person formats
3. Develop Persuasive Communication
- Use verbal and non-verbal cues to influence and guide effectively
- Communicate with empathy and clarity in high-stakes conversations
- Strengthen your ability to mentor through inclusive and transformational leadership
4. Adapt to Hybrid Work Challenges
- Navigate mentoring in remote and hybrid environments
- Reframe traditional mentoring practices for modern workplace dynamics
- Engage mentees meaningfully despite physical distance
5. Lead with Purpose and Inclusivity
- Understand the pillars of inclusive leadership
- Identify potential and nurture growth in diverse teams
- Apply transformational leadership principles to mentoring
Who Should Attend
Who Should Attend - Middle Managers
- Team Leaders/HODs
- Business Owners and Entrepreneurs
- Educators and Trainers
The Trainer
Trainer's ProfileAsnah is a seasoned trainer and learning strategist with over 20 years of experience driving professional growth, organisational transformation, and leadership excellence. With a proven track record across education, business, and government sectors, she brings a unique blend of academic expertise, strategic insight, and real-world impact to every training engagement.
Holding a MEd (Curriculum & Teaching) and a Management and Leadership certification from Nanyang Technological University, Asnah has designed and delivered high-impact training programs for professionals at all levels. She has led company-wide upskilling initiatives that elevated employees to senior roles and middle management positions, demonstrating a clear ROI on training investment.
In the tertiary education space, Asnah continues to serve as Associate Faculty, consistently receiving top-tier teaching evaluations, showcasing a deep understanding of instructional design and learner psychology. During a distinguished 16-year tenure with Singapore’s Ministry of Education, Asnah oversaw professional development for over 100 educators, authored nationally adopted training resources, and led innovation initiatives across 13 schools. These efforts resulted in measurable improvements in staff engagement, ICT integration, and cross-disciplinary collaboration.
Recognised with multiple accolades including several MOE Outstanding Contribution Awards, she is celebrated not only for professional excellence but also for a commitment to empowering others. Whether facilitating leadership workshops, designing bespoke training programmes, or consulting on organisational learning strategy, Asnah delivers with clarity, credibility, and a deep understanding of what drives performance in today’s evolving workplace.
