Introduction
In this workshop, we will discuss and understand how a multicultural organization with a strong regional presence, intercultural awareness and partnerships are vital to their growth and success.
- Identify performance gaps and maximize growth potential
- Enhance cooperation, team working and sharing
- Understand the perception gap regarding the Group values
- Increase awareness of differences to strengthen the similarities
- Create a strong commitment of people to change behaviors & practices
- Have fun while embracing multiculturalism as part the Group’s dynamics
Target Audience:
Maximum 15 participants
The maximum class size is intended to provide time for each participant to assimilate the concepts covered. Also to discover and find clarity about personal behaviours they need to work on and how to develop a clear and measurable plan for personal progress
Benefits/ Learning Outcomes
After attending this workshop participants will be able to:
- Work effectively and productively in a multicultural context.
- Develop a global mindset along global competencies.
- Adopt skills, techniques, attitudes and behaviours to provide an atmosphere of trust, respect and supportive communication between colleagues and clients.
- Consciously practise the global skill-set which is not only nice to know but necessary in today's multicultural environments.
- Discover the specifics of relevant cultures, in order to achieve communication excellence.
Course Content
Module One: Creating the Context for the Programme
Workshop Outline
- Learning Needs
- Course Objectives
- Conscious Awareness
Module Two: Understanding Culture
In this module, we will discuss and understand how cultures are defined and how they are established based on observable and non-observable behaviours. We will learn the four cross-cultural concepts and the specific cultural differences of the different countries you deal with in business. The topics included are:
Definition of culture
- Components and levels of culture
- Norms, Values and basic assumptions
- Observable vs non-observable behaviors
Module Three: Dimensions of Culture
In this module we will discuss specific theories and experiences that impact and influence cultures and their practices. Topics will include:
- Particularism Vs Universalism
- High Power distance Vs. Low Power Distance
- Uncertainty Vs. Certainty
- Polychronic Vs. Monochronic
- Low Context Vs. High Context Cultures
- Empathy Vs. Ethnocentrism
Module Four: Understanding Yourself and Your Communication Style
Through a communication analysis questionnaire, the participants will discover:
Module Five: Working with Specific Cultures
A practical session which will focus on cultural practices and how we communicate and provide excellent service, focusing on commonalities and by understanding the differences to achieve win-win outcomes across borders such as:
Europe vs. USA
- Overview
- Meeting & Greetings
- Dressing & Traditional Attire
- Non-Verbal Communication
- Dining Etiquette: American vs. Continental
- Gift Giving Etiquette
- Common phrases
- Things to Remember
Other countries that will be covered in depth:
Japan, Middle East (KSA), China, and India
Methodology: Presentation, discussion and role play
Countries that will be covered in the form of case studies:
Europe countries, Great Britain, Australia and New Zealand
South Korea, Malaysia and Indonesia
Methodology: Presentation & discussion
Module Six: Conclusion
Methodology: Discussion and learning journal
Trainer's Profile
Sharlyn Stafford is a dynamic, successful and passionate corporate coach, trainer and facilitator with more than 25 years of experience facilitating corporate training programs in Singapore, in North and South East Asia, Australia, Europe and North America. As a founding partner of Stafford & Chan, established since 1994, Sharlyn interfaces with organizations to provide individual and team coaching, consulting or training to their executives, managers and leaders.
Sharlyn’s value proposition ‘to make a difference with passion and purpose’ has inspired individuals in their lifelong learning and self-knowledge to achieve career results and to reach personal goals. The tangible outcomes delivered to her clients have established Sharlyn’s reputation as an expert in people development. Her focus on leadership coaching and corporate training with a firm foundation in leadership, interpersonal / relationship skills, emotional intelligence and communication skills have garnered her a steady clientele in manufacturing, banking, education, retail, hospitality, technology and government organizations.
Professionally trained by Corporate Coach University, Sharlyn graduated with honours from the University of Waterloo in Canada, with a degree in Business Studies and Tourism. She trained as an image consultant at Colours International in Toronto, Canada in 1985. To advance her skills as a trainer, consultant and coach, she has been accredited in Extended Disc and Harrison Assessments. She is also a licensed Think on Your Feet presenter and a practitioner in Neuro-Linguistic Programming.
Her success in starting her business consultancy and training company (1985 in Sydney, Australia and 1994 in Singapore) overseeing a team of colleagues and being an avid competitive sports person has served as a rich backdrop for her profile as a professionally qualified corporate trainer, facilitator and coach.
Currently, Sharlyn is an Adjunct lecturer at Singapore Management University (SMU) in the Master of Science in Wealth Management where she delivers the module on Client Management.
She has authored and published two books: ‘Imaging for Women’ and ‘Personal Branding for Men’.
