Why You Should Attend This Course

“You cannot teach a man anything. You can only help him discover it within himself.” Galileo Galilei

How do you transform a person over several sessions? Is it feasible? If it is feasible, is the change permanent? There lies many sceptics out there just as many believers. Coaching involves a paradigm shift. A paradigm is a mental model that describes a particular view of the world. A paradigm shift is a seismic change that challenges existing rules and thinking.

A coach guides a client from Point A to Point B. Coaching requires the coach to give the client the fullest support while the client takes a leap of faith and places full trust in the coach. A brilliant coach reinforces the client’s belief that he can reach his destination swiftly but safely. At every step, the coach asks meaningful and forwarding questions. However, the client has to provide himself honest answers. An effective coach make space for him to move away from his present paradigm and boxed thinking. The coach helps his client gets results which he cannot get previously or thought that it is impossible.

A client has to think differently, shifts his perspective and leaves his shores of comfort to sail in unexplored oceans. Coaching is proven to be more effective than critical thinking or problem solving. Results must be specific, measurable and achieved by a certain period.

Besides changing his mindset, the coach has to create or get the client to create the right environment to flourish as a person and achieve his goals.

Learning Outcomes

At the end of this 2-day activity-based coaching workshop, you will be able to:

1. compare the differences between coaching, mentoring and counselling
2. connect to build trust and rapport with your clients
3. apply foundational coaching and questioning skills
4. explaining feedback to your clients

5. interpret and practice three coaching models to coach your clients

Course Outline

Introduction

Differences between coaching, mentoring and counseling
What is coaching?

Coaching

What makes you a good coach?
Challenges to Coaching
Myths on Coaching

Empowering coaches

Roles of manager as a coach
Shifting your paradigm
Seven mistakes coaches make

Coaching Foundations

Building rapport and trust
Purposeful questioning
Active listening
Giving constructive feedback

Types of Questioning

Uncovering questions
Summarizing questions
Supporting questions<
Feedback questions

Coaching Models

1.  Coaching Model – G.R.O.W.

Goals, Reality, Options, Will

2.  Coaching Model – C.O.A.Ch

Competency, Outcome, Action, Checking

3.  Coaching Model – A.F.A.

Agenda setting, Forwarding, Assignment

Target Audience:

This workshop gives a comprehensive overview of coaching. Executives who are interested in the art of coaching but are unsure how to do will find this program highly beneficial. It will also benefits managers and supervisors who are given the assignment of coaching their subordinates in addition to their KPIs.

Trainer Profile:

Michael Lum holds a Bachelor of Accountancy from National University of Singapore and a Master of Commerce from the University of New South Wales, Sydney. To hone in his skills, he pursued a Graduate Diploma (Training and Development) from Civil Service College. Presently, he is completing a Master in Professional Education (Training and Development) in Nanyang Technological University.

For the last 20 years Michael has been speaking in various management topics both in Singapore and in the region. Michael is also an associate faculty with Singapore University of Social Sciences and UPH Indonesia where he teaches Strategic Management and Negotiation Strategies.

He is an associate trainer with Nanyang Technological University, Institute of Chartered Accountants and Centre for Behavioral Studies. He was also an associate trainer with National University of Singapore Extension for 17 years.

Michael is a certified trainer with American Board of NLP (Neuro-linguistics Programming), American Management Association International trainer, Louis Allen Leadership Program, Body Language Micro-Expressions and HRDF in Malaysia. An Associate Certified Coach with International Coaching Federation, he is also an IACT stress management consultant, NGH hypnotherapist, Laughter Yoga instructor, Distinguished Toastmaster and a 6 Seconds EQ trainer. He is a member of Global Speakers Federation.

A wordsmith in his spare time, Michael is the bestselling author of "I Once Wore Diapers”, “Who Broke My Rice Bowl?”, “From Beggars to Millionaires” and “Make the World Your Oyster!”. The first book is translated into 4 languages. He is a regular contributor in management to Recruit, Straits Times.

In recognition of his selfless social contribution for his free workshops amongst mid-life retrenched workers and singles, he was awarded ABC True Hero 2003, a social enterprise award pioneered by ABC Stout. Michael is interviewed regularly by the press, radio and TV for his work.

Stephen C. Lundin, PhD, author of 5 million copy best-selling FISH! describes “Michael as a consummate storyteller. He is passionate about his work and the role of stories as teaching tools.”

Dr Marshall Goldsmith, No: 1 Coach in the world, testifies “Michael is empathetic and purposeful trainer who causes attitudinal changes in his workshops. He places a sand in your oyster, irritates and transform you to a pearl.”

Roles of manager as a coach

Shifting your paradigm

Seven mistakes coaches make