Benefits/ Learning Outcomes

Upon completion of this course, participant will be able to:

• Effectively and openly communicate with all stakeholders
• Demonstrate an increased range of emotional intelligence and effective communication skills
• Identify specific behaviors that demonstrate each of the competencies in the workplace
• Know how to be an active listener, self-empowered and assertive for optimizing effective win-win outcomes
• Avoid generalizations, be specific, clear and fact based in the communication
• Apply the communication model to build skills for a game changing conversation
• Walk away with a strategy and action plan for practise and self-development

Course Content

Module One : Workshop Focus

• Course Content and Learning Needs
• Leadership is exhibited through conversations
• 3 Hindrances to change and growth

Module Two : Know Yourself

• Identify conversations “I need to have’
• What’s stopping you from getting into these conversations?
• Critical points to consider in the conversation
• Emotional Intelligence - be aware and in control before the conversation
• Visualize the outcome – begin with the end in mind

Module Three : Managing Emotions Before Engaging in Game Changing Conversations

Through a case study and discussion participants will discover the following:

• What is emotional Intelligence
• The 5 Competencies according to Daniel Goleman
• Personal vs. Social Competence
• The reasons we get triggered
• Our wiring and the Amygdala hijack
• Develop Sensory Acuity and Calibration
• A Personal case study with the emotional intelligence worksheet
• Debrief – Reflection and notes to learning journal

Module Four: Harrison Assessment – The Paradox

Paradox technology focuses on 12 paradoxes that relate to the workplace. It provides a practical and graphical view of behavioral tendencies in the workplace.

• Philosophical Background of Harrison
• Your Paradox Graph of strengths and blind spots
• Flips and shadows during moments of stress
• Strengthening the traits for a balanced paradox
• Paradox Action Plan
• Debrief – Reflection and notes to learning journal

Module Five : Skillful Communication

• Mastering the Art of Dialogue
• Four Essential Communication Skills
• Persuasive Communication Model
• Game Changing Conversation Practise

Module Six : Conclusion

Participants will complete the following at the end of the workshop:

• Personal takeaways
• Action plan
• Course Evaluation

Trainer's Profile

Sharlyn Stafford is a dynamic, successful and pas­sionate corporate coach, trainer and facilitator with more than 25 years of experience facilitating corporate training programs in Singapore, in North and South East Asia, Australia, Europe and North America. As a founding partner of Stafford & Chan, established since 1994, Sharlyn interfaces with organizations to provide individual and team coaching, consulting or training to their executives, managers and leaders.

Sharlyn’s value proposition ‘to make a difference with passion and purpose’ has inspired individuals in their lifelong learning and self-knowledge to achieve career results and to reach per­sonal goals. The tangible outcomes delivered to her clients have established Sharlyn’s reputation as an expert in people development. Her focus on leadership coaching and corpo­rate training with a firm foundation in leadership, interpersonal / relationship skills, emotional intelligence and communication skills have garnered her a steady clientele in manufacturing, banking, education, retail, hospitality, technology and govern­ment organizations.

Professionally trained by Corporate Coach University, Shar­lyn graduated with honours from the University of Waterloo in Canada, with a degree in Business Studies and Tourism. She trained as an image consultant at Colours International in Toronto, Canada in 1985. To advance her skills as a trainer, consultant and coach, she has been accredited in Extended Disc and Harrison Assessments. She is also a licensed Think on Your Feet presenter and a practitioner in Neuro-Linguis­tic Programming.

Her success in starting her business consultancy and training company (1985 in Sydney, Australia and 1994 in Singapore) overseeing a team of colleagues and being an avid competi­tive sports person has served as a rich backdrop for her pro­file as a professionally qualified corporate trainer, facilitator and coach.

Currently, Sharlyn is an Adjunct lecturer at Singapore Man­agement University (SMU) in the Master of Science in Wealth Management where she delivers the module on Client Man­agement.

She has authored and published two books; ‘Imaging for Women’ and ‘Personal Branding for Men’.