Introduction
Brief
The ability to influence others is one of the most important life-skills to have. When you have that sort of effect on others, you have power - in the sense when you speak, people will want to listen to what you have to say, are open to see and perhaps agree with your point of view, want to work and co-operate with you. With such power – one that is not borne of force but of a strength within you – it becomes much easier to achieve the truly important things in work and in life. And such skills are learned traits! In this highly interactive workshop, we discuss and highlight how to build trust and long-term relationships by showing you how to tailor your approach to assert positive influence on your intended audience.
Objectives
- Build value with others through own preferred style of influencing
- Gain practice in soft skills to understand, adapt & flex styles in influencing
- Learn to work with resistance for positive outcomes
- Distinguish key situations where they can apply the influencing principles in their own environment
Outline
- Understanding positive influencing
- Characteristics of a good influencer
- Looking in in reaching out to influence: Know thyself well
- Communicate to influence: Understand personality preferences & needs of stakeholders
- Exploring influencing styles: B.R.A.I.N. model
- Getting on the right foot: Perception management & building rapport
- Influencing relationship: The three-steps influential process & the seven-techniques of persuasion
- Bringing it together: Techniques in action
- Influencing outcome: Negotiation, speaking assertively & confidently, overcoming resistance with reframing
- Bringing it altogether: Your influencing scenario
Trainer's Profile
Samantha Sim brings with her a solid background in modern learning concepts and techniques. She has over 25 years of experience working with business professionals, corporations and government agencies in various industries. Her strengths lie in customer service, teambuilding, personal effectiveness and image management. She has partnered corporations like Raffles Hotel, Banyan Tree, Frasers Hospitality, IATA, SIA, Far East Organization, Aspire, Bosch, Unilever, Union Bank, Starbucks, Performance Motors, BMS (China), Union Bank (Manila), International SOS, Russian Railways, Pat’s School House, PSA, Raffles Medical Group, Khoo Teck Puat Hospital, Singhealth, ST Engineering group and others, effectively improving their performance in targeted areas ST Engineering group, Busybees Asia, Seager Inc. For all her workshops, she prides herself in customizing the learning activities to unlock potential & grow learning individuals. She knows there is a big difference between training and learning: Learning requires repeat practice, spread over time, to transform the learned concepts into skills that enable the learner to use the new knowledge smoothly in one’s own work environment. With that strong belief, she often injects on-the-spot practical, relevant activities that not only makes learning fun and exciting but also for easy transfer of learning. In her previous appointment with Singapore Airlines (SIA), Samantha was responsible for professionalizing a team of 800 cabin crew members committed to SIA Cabin Crew Training Vision of developing service professionals of distinction within a learning culture. Drawing upon 10 years of multicultural experience in the airline industry, she continues to innovate and improve, offering training & consultancy services. She has helped many organizations facilitate operational projects, collaborating with internal key stakeholders to assess & fine-tune workflow efficiency to trouble-shoot potential issues and provide feasible solutions and/or recommend targeted improvements. Her years of consultancy and training experiences have provided her with an unusual sensitivity to the learning needs of different levels of working professionals in various industries. Her passion in learning also leads her to build bite-size concept videos & story-telling situational scenarios that incorporate her participants’ work situations to further captivate her online learners. And she runs selective workshops in Mandarin.
