CaseTrust for Education
CaseTrust for Education The Marketing Institute of Singapore Training Centre unequivocally supports the Consumer Association of Singapore's (CASE) transparency guidelines and policies to demonstrate fairness in all dealings with all our students. We are committed toowards maintaining a high-level of good business and customer practice, with mechanism relating to course entry pre-requisites, course details, enrolment information, student contracts, refund of course fees, as well as transfer and withdrawal regulations in place.
Hence, it is mandatory that all students, or legal guardians if the student is under the age of 21, must sign the CASE Standard Student Contract with the training centre prior to the enrolment of each programme.
To view more information on CaseTrust for Education, click here .
To view the sample student contracts, please click the following:
The training centre places student welfare as one of its primary focus as a not-for-profit professional training centre. In line with this, the training centre is totally committed to live to the fullest its obligations under the declared value proposition and code of ethics. These statements cover our dedication to quality learning delivery, quality learning support, pastoral care and welfare for each student.
To view the training centre's value proposition, click here .
Also, every student's feedback on service and course matters is important to help the training centre to improve and accomplish its obligations to the students. We view all feedback, both negative and positive ones, as building blocks to help us on our journey to service and education excellence.
To view the training centre's grievance resolution process, click here .
We undertake to be liable for any misrepresentation or unfair practice (as defined by the Consumer Protection (Fair Trading) Act 2004) by the appointed agents or their servants or agents.
To view the Marketing Institute of Singapore Training Centre Refund Policy, click here .
Marketing Institute of Singapore Training Centre is also committed to adhere with full integrity the announced Marketing Institute of Singapore Training Centre Refund Policy that is communicated in its student contract, student handbook, website, amongst others.
To view the training centre's Confidentiality Policy, click here .
The training centre shall also be committed and undertake to observe its Confidentiality Policy regarding student personal information with declarations in our communication material as well as through our Employee Confidentiality Undertaking.
Student Protection Scheme
The Marketing Institute of Singapore Training Centre has introduced, on 1 December 2004, the CASE-endorsed Student Protection Scheme and has opted for the Student Tuition Fees Insurance. Through this scheme, applicants and students' paid fees are protected in accordance with a NTUC Income Master Insurance Policy, CASE-recommended student contract and the Marketing Institute of Singapore Training Centre Refund Policy.
CaseTrust for Education stipulates that it is compulsory for all international students to enter into the Student Protection Scheme. Local students may also exercise the option to take up the insurance scheme.
To view the Master Insurance Policy, click here .
